1. General

• Company Information: "Gateway Computers" refers to the business located at Kanpur.
• Applicability: These terms apply to all sales of goods and services provided by Gateway Computers to you, the customer.
• Amendments: We reserve the right to amend these terms at any time. The most current version will always be available on our website or in-store.

2. Products and Pricing

• Product Information: We strive to ensure that all product descriptions, specifications, and images are accurate. However, we cannot guarantee that they are completely free of errors. The images are for illustrative purposes only.
• Pricing: All prices are in Indian Rupees (INR) and are subject to change without prior notice. The price confirmed at the point of sale is the final price for that transaction.
• Availability: All products are subject to availability. We may not have all items in stock at all times.

3. Orders and Payments

• Order Confirmation: An order is considered confirmed only after full payment has been received and verified.
• Payment Methods: We accept various payment methods, including cash, debit/credit cards, and digital wallets. We reserve the right to refuse any payment method at our discretion.

4. Shipping and Delivery

• Delivery Area: We provide delivery services within and around Kanpur. Please check with our staff for specific delivery areas and charges.
• Delivery Time: Estimated delivery times are provided as a guideline. Actual delivery times may vary due to unforeseen circumstances. We will not be liable for any delays.
• Damage During Shipping: Please inspect your order immediately upon delivery. If you notice any damage, do not accept the package and notify us immediately.

5. Returns, Refunds, and Exchanges

• Return Policy: Products can be returned within [e.g., 7 days] of purchase, provided they are in their original, unopened packaging, and are accompanied by the original receipt.
• Refunds: Refunds will be issued only after the returned product has been inspected and found to be in its original, saleable condition. The refund will be processed via the original payment method, which may take several business days.
• Exclusions: We do not accept returns for software, opened accessories, or any products that have been used or damaged after purchase.
• Exchanges: Products can be exchanged for an item of equal or greater value, subject to the same conditions as returns.

6. Warranty

• Manufacturer's Warranty: All new products are covered by the original manufacturer's warranty. Gateway Computer is not responsible for fulfilling this warranty. You must contact the manufacturer directly for any warranty claims.
• Service Warranty: Any repair or service work performed by Gateway Computers may come with a limited warranty, the details of which will be provided on your service receipt. This warranty covers the specific repair performed and does not extend to the entire device or other components.

7. Services and Repairs

• Data Backup: It is the customer's sole responsibility to back up all data, software, and programs before submitting a device for repair. Gateway Computers is not liable for any loss, corruption, or compromise of data.
• Diagnosis and Fees: We may charge a non-refundable diagnostic fee for assessing the problem with your device. This fee will be communicated to you before any work begins.
• Service Authorization: By submitting your device for service, you authorize us to perform the necessary repairs and replace parts as needed.

8. Limitation of Liability

In no event shall Gateway Computer, its employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of your purchase or use of our products or services.